Refund policy
Returns
We want you to be completely satisfied with your CastBound gear. If something isn't right, we'll make it right.
You have 30 days from the date your order is delivered to request a return for any unused, unworn item in its original condition with all original tags attached.
How to start a return
1. Email hello@castboundsupply.com with your order number and the item(s) you'd like to return.
2. We'll reply within one business day with a return authorization and the return shipping address.
3. Ship the item back to us using a trackable method. We recommend keeping your tracking number until the refund is processed.
4. Once we receive and inspect the item, we'll issue your refund within 5–7 business days.
Return shipping costs
- Standard returns: Customers are responsible for return shipping. The return shipping cost will be deducted from your refund.
- Exchanges: CastBound covers return shipping both ways for size or color exchanges. There is no cost to you for an exchange.
- Defective or incorrect items: If you received a damaged, defective, or incorrect item, we'll cover return shipping in full.
Refund method and timing
Refunds are issued to the original payment method used at the time of purchase. Once we approve your return, please allow:
- 5–7 business days for CastBound to process the refund
- 3–10 additional business days for your bank or card issuer to post it to your account
You will receive an email confirmation when your refund has been processed.
Conditions for refund eligibility
To qualify for a full refund, returned items must be:
- Unused and unworn
- In original condition with no signs of wear, washing, or alteration
- Returned with all original tags and packaging attached
- Sent back within the 30-day return window
We reserve the right to refuse refunds on items that do not meet these conditions. Items returned without authorization may be refused or returned to the sender at the customer's expense.
Non-returnable items
The following items are final sale and not eligible for return or exchange unless damaged or defective:
- Items marked "Final Sale"
- Items from limited-release drops marked as non-returnable at the time of purchase
- Items that have been worn, washed, or altered
- Items returned after the 30-day window has closed
Damaged or defective items
If your item arrives damaged or defective:
1. Email hello@castboundsupply.com within 7 days of delivery
2. Include your order number and a photo clearly showing the issue
3. We will replace the item at no cost or issue a full refund, whichever you prefer
4. No return shipping is required for confirmed defects
Exchanges
Exchanges are free.
- Email hello@castboundsupply.com with your order number and the size or color you'd like to exchange for.
- We'll send a prepaid return label and ship the replacement once we receive the original.
- Exchanges are subject to availability of the requested size or color.
- If the item you want is out of stock, we'll issue a full refund instead.
International returns
International customers may return items under the same 30-day window. Please note:
- Return shipping costs are the customer's responsibility for standard returns.
- Original shipping costs and duties paid at checkout are not refundable.
- Refunds for international orders are issued in USD; currency conversion at the time of refund is determined by your card issuer.
Order cancellations
You may cancel an order at no cost if it has not yet shipped. Once an order has shipped, our standard return policy applies. To cancel, email hello@castboundsupply.com as soon as possible with your order number.
Statutory rights
This policy does not affect your statutory consumer rights under applicable law.
Contact
For any return-related questions, contact us at: Email: hello@castboundsupply.com Mailing address: Mercat 74 LLC DBA CastBound, 8430 Charter Club Circle, Suite 6, Fort Myers, FL 33919