Shipping policy

Order processing

Orders are processed Monday through Friday, excluding U.S. federal holidays.

- Orders placed before 10:00 AM ET typically ship the same business day.

- Orders placed after 1:00 PM ET ship the next business day.

- During major sales, drops, or holiday peak season, processing may take 1–3 business days — we'll always notify customers if delays exceed this window.

Domestic shipping (United States)

We ship to all 50 U.S. states, Washington D.C., Puerto Rico, and U.S. territories. We ship via USPS, UPS, or DHL, depending on destination and order weight. PO Boxes and APO/FPO addresses are accepted via USPS.

International shipping

We ship worldwide via DHL Express. Shipping rates are calculated live at checkout based on destination country, package weight, and selected service speed.

Estimated international delivery times:

- Canada: 3–7 business days

- Europe / UK: 5–10 business days

- Australia / New Zealand: 5–10 business days

- Rest of world: 7–14 business days

International duties and taxes

For most international destinations, duties and import taxes are calculated and prepaid at checkout. This means what you see at checkout is the final total — no surprise charges from customs.

For destinations where prepaid duties are not available, the customer is responsible for any customs fees, import taxes, or duties charged upon delivery.

Tracking

You will receive a shipping confirmation email with a tracking number and link as soon as your order leaves our facility. If you do not receive tracking information within 3 business days of your order confirmation, contact us at hello@castboundsupply.com.

Lost or stolen packages

If your tracking shows your package was delivered but you cannot locate it:

1. Check with neighbors and household members.

2. Contact the carrier directly (USPS, UPS, or DHL) using the tracking number.

3. If the package cannot be located after 5 business days, contact us at hello@castboundsupply.com and we'll work with the carrier to resolve.

Packages confirmed delivered by the carrier but reported as lost or stolen are subject to investigation. CastBound is not responsible for packages confirmed delivered to the address provided at checkout, but we will work with you and the carrier in good faith to resolve any issues.

Address changes and delivery issues

If you need to change a shipping address, email hello@castboundsupply.com immediately. We can update addresses only if the order has not yet shipped.

Once an order has shipped, address changes must be coordinated directly with the carrier using your tracking number.

Orders returned to us due to an incorrect address, refused delivery, or unclaimed packages will be refunded for the product cost only, minus original shipping costs.

Shipping restrictions

We currently do not ship to: countries subject to U.S. trade sanctions, and any destination where international carriers do not offer service.

Contact

For shipping-related questions: Email: hello@castboundsupply.com Address: Mercat 74 LLC DBA CastBound, 8430 Charter Club Circle, Suite 6, Fort Myers, FL 33919