Shipping policy
Order processing
Orders are processed Monday through Friday, excluding U.S. federal holidays.
- Every CastBound piece is printed to order. Please allow 2–3 business days for production before your order ships.
- Once shipped, standard U.S. transit is 3–5 business days.
- During major sales, drops, or holiday peak season, production may take longer than usual — we'll always notify you if your order will fall outside this window.
Domestic shipping (United States)
|
Order subtotal |
Shipping method |
Cost |
Estimated transit |
|---|---|---|---|
|
$49.95 and above |
Standard Ground |
Free |
3–5 business days after production |
|
Below $49.95 |
Standard Ground |
$4.95 flat |
3–5 business days after production |
We ship to all 50 U.S. states, Washington D.C., Puerto Rico, and U.S. territories. Orders ship via USPS, UPS, or DHL, depending on the fulfillment location and order weight. PO Boxes and APO/FPO addresses are accepted via USPS.
International shipping
We ship worldwide. International shipping rates are calculated at checkout based on destination country and package weight.
Estimated international transit times, measured from the date your order ships:
- Canada: 7–10 business days
- Europe / UK: 7–10 business days
- Australia / New Zealand: 7–10 business days
- Rest of world: 8–14 business days
International duties and taxes
International orders may be subject to customs duties, import taxes, and handling fees charged by the destination country. These charges are paid on arrival, are set by your local customs authority, and are the customer's responsibility. They are not included in the total you pay at checkout.
We cannot predict or refund these charges. If a package is refused or abandoned because of unpaid customs charges, the returned-package terms below apply.
Tracking
You will receive a shipping confirmation email with a tracking number and link as soon as your order leaves the fulfillment facility. Because items are printed to order, tracking will not be available immediately after you order. If you have not received tracking within 5 business days of your order confirmation, contact us at hello@castboundsupply.com.
Lost or stolen packages
If your tracking shows your package was delivered but you cannot locate it:
1. Check with neighbors and household members.
2. Contact the carrier directly (USPS, UPS, or DHL) using the tracking number.
3. If the package cannot be located after 5 business days, contact us at hello@castboundsupply.com and we'll work with the carrier to resolve.
Packages confirmed delivered by the carrier but reported as lost or stolen are subject to investigation. CastBound is not responsible for packages confirmed delivered to the address provided at checkout, but we will work with you and the carrier in good faith to resolve any issues.
Address changes and delivery issues
If you need to change a shipping address, email hello@castboundsupply.com immediately. Because every item is printed to order, we can only update a shipping address if the order has not yet been sent to production.
Once an order has shipped, the address cannot be changed. Contact the carrier directly using your tracking number.
Orders returned to us due to an incorrect address, refused delivery, or unclaimed packages will be refunded for the product cost only, minus original shipping costs.
Shipping restrictions
We currently do not ship to: countries subject to U.S. trade sanctions, and any destination where international carriers do not offer service.
Contact
For shipping-related questions: Email: hello@castboundsupply.com Address: Mercat 74 LLC DBA CastBound, 8430 Charter Club Circle, Suite 6, Fort Myers, FL 33919